Shipping policy
At Vastraam, we are committed to delivering your orders safely and on time. Please read the following shipping information before placing your order.
1. Shipping Locations
We currently offer shipping across India.
We may expand our shipping locations in the future. Any changes will be updated on this page.
2. Order Processing
Orders are generally processed within 1–15 business days after payment is successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a confirmation with tracking details, where available.
3. Delivery Time
Estimated delivery time within India is approximately 5–15 business days after your order has been dispatched.
Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
Remote and non-serviceable areas may require additional delivery time.
4. Shipping Charges
Free shipping is available across India.
There are no additional shipping charges for standard delivery unless specifically mentioned on the product or checkout page.
5. Tracking Your Order
Once your order has been dispatched, we will provide tracking information when available.
You can use the tracking details to follow the status of your shipment.
If your tracking information has not been updated for several days, please contact us and we will assist you.
6. Delayed or Lost Shipments
While we work with reliable delivery partners, occasional delays may occur due to circumstances beyond our control.
If your order appears to be delayed or lost, please contact us at vastraam5@gmail.com with your order number.
We will coordinate with the delivery partner and assist you in resolving the issue.
7. Incorrect Shipping Address
Please make sure your shipping address, phone number, and other delivery information are correct before completing your order.
If you provide an incorrect or incomplete address and the parcel is returned to us, additional shipping charges may apply for reshipping the order.
If you notice an incorrect address immediately after placing your order, contact us as soon as possible. We will try to update it before dispatch, but we cannot guarantee that changes can be made after the order has been shipped.
8. Damaged Packages
If your package arrives visibly damaged, please take photographs or a video of the package before opening it, if possible.
If the product inside is damaged, contact us within 48 hours of delivery with:
- Your order number
- Photos/videos of the package
- Photos/videos of the damaged product
- A description of the issue
We will review the issue and provide an appropriate resolution.
9. Delivery Attempts
Our delivery partners may make multiple delivery attempts.
Please ensure that someone is available to receive the package and that your phone number is reachable during the delivery period.
If a package is returned to us because of repeated failed delivery attempts, an additional shipping fee may apply for reshipping.
10. Contact Us
If you have any questions about your order or shipping, please contact us:
Vastraam
Email: vastraam5@gmail.com
Phone/WhatsApp:9725178368
We are happy to help with any shipping-related questions.